TERMS & CONDITIONS OF HIRE – PLEASE READ CAREFULLY DEFINITIONS: “The Contract”; means the document or documents that set out these conditions and all other details about your agreement with us. “We”,”Us”, and “Our” mean the Supplier of the goods, i.e. Big Bash Events. “You”, “Your” and “Hirer” means the Hirer of the goods. "Goods" means all goods hired by us to you.
GENERAL: All goods remain the property of the Owner. We reserve the right to use any photography of event(s) for promotional purposes unless otherwise advised by the Hirer in advance.
PLACING AN ORDER….By placing an order you are agreeing to these terms and conditions. This ensures that the items are reserved for your required date specified on the Event Form. All correspondence after the initial order to be via email only. not social media such as Text messaging, Face book Messenger, WhatsApp or Pages as responsibility will not be taken for missing information sent via by these methods. The Customer/hirer are fully responsible for the safe keeping for all items hired from Big Bash Events and for any damage or loss to equipment hired. Including any damage to the Magic Mirror caused by the hirer or their or his /her guests at an event.
DANCE FLOORS: The Installation / timings of the laying of the dance floor and the removal must be agreed at the time of booking and strictly adhered too, any alteration in the timings may result in Big Bash Events not being in a position to alter their installation time / removal times of the floor, Therefore we reserve the right to withhold any booking fee or full payment. The use of foil confetti, sequins, food, drinks and the placing of tables & chairs together with any cake tables are not permitted over or on the Starlight Dance floor. Damage caused by any of the above will be the responsibility of the hirer. If the above is not adhered to and extra cleaning of the floor is required then there will be up to a £100.00 charge added which will be deducted off the deposit. The dance floor will be laid in accordance to any floor plan or preference of area given by the hirer. Please ensure you are happy with the position/area as it cannot be relocated. Once laid it cannot and will not be moved for any reason. Should the dance floor be moved by any third party once Big Bash Events have left the premises it will be the responsibility of the hirer, not the Venue, for any damage caused to any of the panels/edging or control box of the dance floor. The hirer will be aware that the surface, which the floor is to be laid, needs to be both flat and dry. An uneven floor may result in the LED's not working as the panels cannot connect properly. Our staff will not lay the dance floor on a wet surface, as this will damage the panels. Big Bash Events will not be held responsible if we cannot lay the dance floor due to the surface being wet and uneven. Liquid spillages on the dance floor can occasionally result in component failure, the Hirer is liable for any damage caused. The venue needs to have suitable access i.e. no stairs, steps so that we can wheel the dance floor (in its trolley which is 137cm x 67cm) into your venue. Where the function room is upstairs a goods lift will be required. We also need to be notified if there is gravel, ledges, lips that the trolley needs to be pushed on/over. If the access is poor (see above) then an extra charge may be made in order for extra time to be allocated to your event to carry the dance floor panels by hand into your function room. Function / venue managers should be made aware of our approximate time of arrival along with a function turn-round time for install of dance floors so we may gain access at the given time. Any change round time slots must be agreed & strictly adhered to. (Please remember that we may be booked at another venue immediately after yours so timings are of paramount importance.) Unfortunately if the above is not adhered to it may result in Big Bash Events not being able to start or fully complete the room décor, As such and with regret, Big Bash Events reserve the right not to refund any monies that have been paid due to other parties not being in a position to allow us to complete the décor.
MAGIC MIRROR Whilst our Magic Mirrors have a member of staff attending for the duration of the Mirror hire, your guests are expected to respect our employees at all times. If for any reason there are any altercations/arguments that escalate into any signs of violence, we reserve the right to immediately put on the Mirror's protective covering and close down the Magic Mirror and remove our services. In addition, if the Mirror suffers any damage during the hire period, however caused, the hirers will be informed of the damage and it may result in the closure of the magic mirror and no partial refund will be given for the time lost. The venue needs to have suitable access i.e. no stairs, steps so that we can wheel the Magic mirror into your venue. All our Magic Mirrors have the same specification and also vary in sizes. Big Bash Events allocate Magic Mirrors in accordance with your requirements and venue accessibility.
PLEASE NOTE: Due to child protection, children under the age of 16 years must be accompanied by an adult. No photos of children will be allowed on their own.
LOVE LETTERS/MR & MRS LETTERS: The LOVE &/or Mr & Mrs letters must remain in situ and not be moved by the Venue or guests to minimise their risk of damage. Our LOVE LETTERS vary in sizes and have different depths and widths. Big Bash Events allocate Love letters in accordance with your requirements and venue accessibility and reserve the right to replace 4ft or 5ft love letters & MR & MRS with suitable replacements if our Letters have been damaged from a previous event and are being repaired.
DEPOSITS…..Cash, card, or internet/bank transfer payment is required by Big Bash Events in order to hold the hired items for your required date specified on the Event Invoice/Order Form.This booking fee will apply towards the remaining balance, which is due no less than 28 days prior to the event.
SECURITY DEPOSIT ON EQUIPMENT HIRED. We require an additional damage deposit by cash / bank transfer two days prior to your event as part of the Customer’s security deposit to ensure the proper return of all items and a refund will be given providing there are no delays, breakages or damages. Deposits are refunded only when the goods have been completely checked and are accounted for. For smaller hires the hirer is usually able to wait for check-in to be completed. For larger hires, or instances where we are unable to check the goods immediately, the hire will be brought back to our works unit and checked at the earliest opportunity. We will then contact the hirer to inform them all is well, and refund deposit where applicable. The hirer understands that if any equipment is not returned they shall pay any due late charges. In addition, if the non-returned goods are required for another hire they are liable to cover sub-hire and transportation costs for the duration of the subsequent hire.
PACKAGES PLEASE NOTE – When placing an order, we may agree on a discount for a package price which may include several items and services for your event, if for any reason you wish to withdraw any of the items or services, then the discounted price will be reviewed as this is no longer the package first agreed and therefore pricing of items and services may increase.
CANCELLATIONS Cancellations by the customer with less than 90 DAYS notice will require full payment. Cancellations outside of this time frame will not require any additional payment, but all booking fee deposits from the time of booking will be non-refundable. When booking a wedding or event we are aware numbers of guests may decrease or increase, may we recommend that you possibly under estimate your number of guests in the first instance when making the initial booking with us. The Customer/hirer will be entirely responsible to pay for any damaged, lost, burned, altered, or stolen items along with cleaning of badly soiled dance floor. Except for reasonable hire usage, all items must be returned in good condition. Big Bash Balloons & Events cannot accept any liability for loss or damage to items/property once they have left our premises.
PLEASE NOTE Function / venue managers should be made aware of our approximate time of arrival along with a function turn-round time for install of dance floors so we may gain access at the given time. Any change round time slots must be agreed & strictly adhered to. (Please remember that we may be booked at another venue immediately after yours so timings are of paramount importance.) Unfortunately if the above is not adhered to it may result in Big Bash Events not being able to start or fully complete the room décor, As such and with regret, Big Bash Events reserve the right not to refund any monies that have been paid due to other parties not being in a position to allow us to complete the décor. Clients must make Big Bash Events aware of any no parking at venues, any charges for parking will be the responsibly of the client. Big Bash Events must be made aware of any removal of our equipment immediately following the wedding as it is not always possible to attend and remove our equipment late at night, and therefore we often ask if the venue would store our items overnight. This is still the responsibility of the hirer, but in the majority of cases we endeavour to return and collect the items.
SOCIAL MEDIA Customers are aware that all photo images and videoing from the Magic Mirror may be used on our social media and Facebook sites as well as any photographs & videos taken of the event. If this do not wish for your event to be used on our social media site, Please inform us in writing 14 days prior to the event.
DURING THE EVENT If any faults, damages or problems arise with the items hired during the event, Big Bash Events must be notified by telephone. Big Bash Events will endeavour to attend your event to rectify the problem as soon as possible. However if we attend a fault and it is deemed that a product was not faulty, but caused by persons at the event a fee of £50.00 will then be charged for the call out. Call our 24hour hotline no: 07595 438355. The Customer/hirer are fully responsible for the safe keeping for all items hired from Big Bash Events and As such if items are returned damaged, missing or stolen, we agree to pay for damaged goods or the full amount of the hired items if missing or stolen. In the event where goods are left overnight at a venue due to a late finish please make sure the venue knows we will collect as early as possible the following day and all electrical items are turned off immediately after the event ends and not left turned on overnight. The Customer/hirer are fully responsible for ensuring that these are secured overnight until they are collected by big bash events the following day.
LIABILITIES: The Owner shall not be responsible for injury or damage to persons or property howsoever sustained, arising from any goods under hire. We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, alteration or repair of the goods without our prior approval. We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to the unsuitability, breakdown or stoppage of the goods or any part of them. We will not be liable for any delays caused by any circumstances beyond our control.