0116 403 0058   |   0759 543 8355   |   [email protected]



“The Contract”; means the document or documents that set out these conditions and all other details about your agreement with us. “We”,”Us”, and “Our” mean the Supplier of the goods, i.e. Big Bash Events. “You”, “Your” and “Hirer” means the Hirer of the goods.means all goods hired by us to you.

GENERAL:  All goods remain the property of the Owner. We reserve the right to use any photography of event(s) for promotional purposes unless otherwise advised by the Hirer in advance. We reserve the right to amend our Terms & Conditions as and when required.

PLACING AN ORDER. By placing an order and paying the deposit  or paying in full, you are agreeing to these terms and conditions. This ensures that the items are reserved for your required date specified on the Event Form.

If the Hirer books/reserves any equipment from Big Bash Events for any said date and this date is altered for any reason by third parties, Big Bash Events cannot be held responsible and therefore NO REFUND OR CREDIT NOTE WILL BE ISSUED.

All correspondence after the initial order to be via email only. Not social media such as Text messaging, Face book Messenger, WhatsApp or Pages as responsibility will not be taken for missing information sent via by these methods.

The Customer/hirer. are fully responsible for the safe keeping for all items hired from Big Bash Events and for any damage or loss to equipment hired.


Cash, card, or internet/bank transfer payment is required by Big Bash Events in order to hold the hired items for your required date specified on the Event Invoice/Order Form. This fee will apply towards the remaining balance, which is due no less than 28 days prior to the event.

All date booking / reservation fees are non refundable or non transferable.


Cancellations by the customer with less than 28 DAYS notice will require full payment of monies outstanding less any date reservation paid, Monies that have been paid in full will be forfeited by the customer.

Event Postponements 

If you or your venue decide to alter your event or wedding date we will deem your contract as a voluntary cancellation a new contract subject to availability will be issued, If we do not have agreed availably we reserve the right to with withhold any monies already paid. 

A new deposit will be required this will be deducted from the final balance. However we will move your previous reservation fee or money already placed to your new date. If it is the case that you again have to cancel your event or wedding, or event is moved into the following year or beyond we reserve the right to increase our prices based on a year on year price increase normally 10% and will notify you of any occurrence.


The Letters & Numbers must remain in situ at the agreed venue where they have been delivered too, and not be moved by the Venue or guests to minimise their risk of damage. 

All Giant letters & Numbers must have a flat hardstanding & safe base, we are unable to leave any numbers or letters on soft hessian, grass, gravel or soil bases or where wind is a concern where the letters or numbers could topple over. we reserve the right to withdraw the hire and no refund will be given.

The HIRER is not permitted under any circumstances to transport or move or allow their movement by the hirer or friends to another place or venue.

The hirer must make sure all venues are open the following day so Big Bash Events can collect hired goods.

If Big Bash Events attend a venue and are informed the venue will NOT be open the following day for the collection of hired goods, Big Bash Events will not leave the hired items as they are on 24 hour hire and that item may be required by another client the following day. NO REFUND OR CREDIT NOTE WILL BE ISSUED.

If we Big Bash Events deliver to the agreed venue, and are advised or informed by the hirer they are being used at another place  / venue, this voids the hire and our insurance and we will withdraw the hire and no refund will be given.

If the Hirer books/reserves any equipment from Big Bash Events for any said date and this date is altered for any reason by third parties, Big Bash Events cannot be held responsible and therefore NO REFUND OR CREDIT NOTE WILL BE ISSUED.

Big Bash Events allocate Giant Letters & Numbers in accordance with your requirements and venue accessibility and reserve the right to replace 4ft Letters & Numbers  with suitable replacements if our Letters or Numbers have been damaged from a previous event and are being repaired.

The Hirer will take care when they are used outside that they are kept fully under cover and and dry at all times and taken indoors if it rains, also taken indoors at night for safe keeping. These Letters & Numbers are the sole responsibility of the hirer whilst on 24 hour hire. Our Letters and numbers are not for outdoor use.

If the hirer feels the letters or numbers are not required once in situ for what ever reason after delivery is taken, NO REFUND will be given.


When placing an order, we may agree on a discount for a package price which may include several items and services for your event, if for any reason you wish to withdraw any of the items or services, then the discounted price will be reviewed as this is no longer the package first agreed and therefore pricing of items and services may increase.When booking a wedding or event we are aware numbers of guests may decrease or increase, may we recommend that you possibly under estimate your number of guests in the first instance when making the initial booking with us. The Customer/hirer will be entirely responsible to pay for any damaged, lost, burned, altered, or stolen items along with cleaning of badly soiled dance floor. Except for reasonable hire usage, all items must be returned in good condition. Big Bash Events cannot accept any liability for loss or damage to items/property once they have left our premises.

PLEASE NOTE Function / venue managers

Should be made aware of our agreed time of set up along with a function turn-round time for install of our Letters & Numbers, L.E.D furniture and Starlights draping so we may gain access at the given time. Any change round time slots must be agreed & strictly adhered to. (Please remember that we may be booked at another venue immediately after yours so timings are of paramount importance.) Unfortunately if the above is not adhered to it may result in Big Bash Events not being able to start or fully complete the room decor, As such and with regret, Big Bash Events reserve the right not to refund any monies that have been paid due to other parties not being in a position to allow us to complete the decor. Clients must make Big Bash Events aware of any no parking at venues, any charges for parking will be the responsibly of the client.Big Bash Events must be made aware of any removal of our equipment immediately following the wedding as it is not always possible to attend and remove our equipment late at night, and therefore we often ask if the venue would store our items overnight. This is still the responsibility of the hirer, but in the majority of cases we endeavour to return and collect the items.


At the time of booking Big Bash Events will require a name and mobile telephone number of a member of the event or wedding party for contact purposes on the day in the unlikely event any problems should arise.

If any faults, damages or problems arise with the items hired during the event, Big Bash Events must be notified by telephone.Big Bash Events will endeavour to attend your event to rectify the problem as soon as possible. However if we attend a fault and it is deemed that a product was not faulty, but caused by persons at the event a fee of £50.00 will then be charged for the call out.

 Call our 24hour hotline number 07595 438355

The Customer/hirer are fully responsible for the safe keeping for all items hired from Big Bash Events and As such if items are returned damaged, missing or stolen, wThe hirer agrees to pay for damaged goods or the full amount of the hired items if missing or stolen.

In the event where goods are left overnight at a venue due to a late finish we the hirer will make sure the venue knows we will collect as early as possible the following day and all electrical items are turned off immediately after the event ends and not left turned on overnight. The Customer/hirer are fully responsible for ensuring that these are secured overnight until they are collected by big bash events the following day.


Big Bash Events shall not be responsible for injury or damage to persons or property howsoever sustained, arising from any goods under hire. We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, alteration or repair of the goods without our prior approval. We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to the unsuitability, breakdown or stoppage of the goods or any part of them. We will not be liable for any delays caused by any circumstances beyond our control.


You also hereby consent to the collection, storage and use of my personal data, which is freely submitted, for the following purpose only:

products and Services as agreed with Big Bash Events on this day.

I understand that I may withdraw my consent at any time by requesting that withdrawal to this office in writing or via email to Big Bash Events. and that my request will be acted upon within one month of my making such a request. I understand and agree that their party organisations may received my data and that Big Bash Events will only submit required personal data for attaining quotes for products/services that I have enquired about that may need to be outsourced or purchased to fulfil an order/quote/for any reason deemed necessary to meet customer expectations.

I/We understand that Big Bash Events shall inform me of any third parties (as stated above), that may process my information prior to submitting that data and that the company will not submit my data without first obtaining my consent.

I have read and understood the Privacy Notice and Terms and Conditions regarding the obtaining, storage and processing of my personal data.

Big Bash Events reserve the right to amend our terms & conditions at any time.