Terms Of Hire

Terms & Conditions

PLACING AN ORDER….By placing an order and paying a deposit or balance in full, you are
agreeing to these terms and conditions.
This ensures that the items are reserved for your required date specified on the Event Form.
All correspondence after the initial order to be via email only. not social media such as Text
messaging, Face book Messenger, WhatsApp or Pages as responsibility will not be taken for
missing information sent via by these methods. The Customer/hirer are fully responsible for
the safe keeping for all items hired from Big Bash Events and for any damage or loss to
equipment hired. Including any damage to the Magic Mirror caused by the hirer or their or
his /her guests at an event.

1.0 Definitions

1.1 “The Contract” means the document or documents that set out these conditions
and all other details about your agreement with us.
1.2 “We”, “Us”, “Owner” and “Our” mean the Supplier of the goods, i.e. Big Bash
1.3 “You”, “Your” and “Hirer” mean the Hirer of the goods.
1.4 “Goods” means all good(s) hired by us to you.

2.0 General

2.1 All goods remain the property of the Owner.
2.2 We reserve the right to use any photography of event(s) for promotional
purposes unless otherwise advised by the Hirer in advance.

3.0 Conditions applicable

3.1 The Contract for the hire of goods is between the Owner and the Hirer, not the
venue, unless goods are being hired directly by the venue. It is the Hirer’s
responsibility to ensure that the venue is clearly instructed so that the Terms and
Conditions are met. The Owner will charge the Hirer for any costs due to Terms and
Conditions being broken. It is then the responsibility of the Hirer to reclaim any of
these costs from the venue, if the venue was at fault.
3.2 We reserve the right to change these Terms and Conditions with immediate
effect. Only the latest Terms and Conditions will be applicable to the Hirer at all
Changes will be identified by a sequential numerical update of the Terms and
Conditions revision number. The latest Terms and Conditions will be available on the
website. It is the Hirer’s responsibility to be aware of the Terms and Conditions
applicable to him / her at the time of hire. A copy of the latest Terms and Conditions
can be requested at any time by the Hirer.

3.3 These conditions exclude any Terms and Conditions you may have put forward,
except where we have agreed to any amendments or other conditions in writing.

4.0 Prices and Security Deposit

4.1 Prices quoted are for the agreed hire period only apart from day of delivery and
collection. Subsequent day(s) will be charged at a daily rate unless a special
agreement has been arranged prior to the event between the Owner and the Hirer.
4.2 Prices & availability of goods are subject to change without notice. However, a
quote given is valid for 7 days and is only secured upon receipt of a deposit. Once a
deposit is paid, the price quoted will not change.
4.3 A 10% refundable security deposit on the total order will be payable with the final
The refund of the security deposit will be completed no later than 21 days following
the end of the goods hire period. The amount to be refunded will be calculated taking
into account any charges owed to us by you (see below for details of all deductible

5.0 Bookings and Cancellations

5.1 A non-refundable deposit of £150.00 including delivery/collection charges is
required to complete your reservation, unless your total order is less than £150.00 or
there is less than one month until the hire date when full payment is required.
Booking requests can be made by email, telephone or via the enquiry form on our
website. Bookings won’t be confirmed and as such the corresponding date(s) not
reserved until the booking deposit or full amount has been paid.
5.2 Bookings alterations will be accepted up to 8 weeks prior to the event taking
place, depending on availability. Change requests by the Hirer will need to be done
so in writing, by email or via the enquiry form on our website. If acceptable, we will
acknowledge the changes to the original booking along with issuing a revised
quotation within 7 days.
Final quantity requirements must be advised no later than 6 weeks prior to the event
taking place.
5.4 We can accept last minute orders depending on availability. Full payment is
required at time of booking for orders required within 1 month.
5.5 Booking(s) can be cancelled in writing or by email by the Hirer up to 14 days
after confirmation of booking. Any deposit paid will be not be refunded.
Cancellations made thereafter will attract a cancellation charge levied by the Owner
with all cancellations being acknowledged by email by the Owner within 7 days.
5.6 If we have to cancel a booking due to reasons beyond our control, we will do so
in writing or by email, returning any deposits paid in full and using our best
endeavours to locate an alternative available supplier.
5.7 No refund will made as a consequence of any booking alterations made by the
Hirer within 1 month of the event. Any monies due to us will either be payable by the
hirer directly and/or recovered by us from the security deposit.

6.0 Payments and Refunds

6.1 We offer three methods of payments:
Bank Transfer

6.2 Any refund due to the Hirer will be paid within 30 days of the acknowledged
cancellation date by us.
If a refund cannot be processed by us because of missing information on your part, a
limit of 30 days from your cancellation request will be applicable after which any
refund due will be forfeited.

7.0 Delivery and Collection

7.1 Goods are delivered to the venue as per the Contract and remain the
responsibility of the Hirer.
7.2 It is the Hirer’s responsibility to ensure that, once the venue is setup with the
items supplied by ourselves, a representative from the venue is then entrusted to
ensure that the setup remains as we have left it.
7.3 In order to prevent mildew damage, wet goods must not be placed in plastic
bags. Goods attacked by mildew will be chargeable at their full replacement cost.
7.4 The LOVE & or Mr & Mrs letters must remain in situ and not be moved by the
Venue or guests to minimise their risk of damage.
7.5 Function / venue managers should be made aware of our approximate time of arrival along
with a function turn-round time for install of dance floors so we may gain access at the given
Any change round time slots must be agreed & strictly adhered to.(Please remember
that we may be booked at another venue immediately after yours so timings are of
paramount importance)
Unfortunately if the above is not adhered to it may result in Big Bash Events not being able
to start or fully complete the room décor, As such and with regret, Big Bash Events reserve
the right not to refund any monies that have been paid due to other parties not being in a
position to allow us to complete the décor.
7.6 Whilst our Magic Mirrors have a member of staff in attendance, your guests are
always expected to respect our staff. If for any reason there is any
altercations/arguments that escalate in any form of violence, we reserve the right to
close the Magic Mirror and remove our services, in addition if the Magic Mirror is
damaged during the hire period, the hirers will be informed of the damage and will
result in the closure of the Magic Mirror any damage will be chargeable to the hirer.
7.7 PLEASE NOTE: due to child protection, children under the age of 16 years must
be accompanied by an adult. No photo of children will be allowed on their own.

If any faults, damages or problems arise with the items hired during the event, Big
Bash Events must be notified by telephone.
Big Bash Events will endeavour to attend your event to rectify the problem as soon as
However if we attend a fault and it is deemed that a product was not faulty, but caused
by persons at the event a fee of £50.00 will then be charged for the call out.

Call our 24hour hotline no: 07595 438355.

8.0 Shortage and Damages

8.1 Shortages and/or damages to the hired goods will be charged at their full
replacement value, details of which are available on request. No substitute item will
be accepted by the Owner.
Damages include but are not limited to:
– Glassware: chipped or broken item, missing part(s), etc.
– Others: chipped or broken item, burns (either partially or fully), bent, deep
scratch(es), missing part(s), etc.
Love letters: spillages, marks, dirt, chips, and breakages.
Dance floor – Sequins, drink, foil confetti and glass.
8.2 The Owner will inform the Hirer within 30 days in writing of any damages and
costs concerning any of the hired goods. An invoice will be sent outlining amount
and type of damage with associated chargeable costs.
8.3 The Hirer may request in writing the return (and bear the cost thereof) of any
damaged goods within 14 days of the Hirer being informed in writing of any such
damage. Otherwise the said items will be disposed of.
8.3 It is the Hirer’s responsibility to ensure that the illuminated LOVE letters and Mr &

Mrs letters are not used outside due to safety.
It is also the Hirer’s responsibility to ensure that the Letters are not unplugged and
moved as not only will you not be insured to do this.
Please be very careful when posing with drinks near the letters and ensure that at all
times, children are accompanied by a responsible adult.
Should any staining arise, whether by drink or dirt, the Hirer will be liable for the
costs of repair work which will be carried out by the manufacturer of the letters.
8.4 If goods are missing at the end of the agreed hire period, the Owner retains the
right to charge for:
The cost of replacement of goods to honour any booking(s) where the goods are
The cost of replacement of goods where hired goods are permanently not returned.
An additional hire period charged at the item(s) daily rate.
Additional collection charge(s) (courier, pickup, etc.).

9.0 Liabilities

9.1 During the period of hire, the Hirer shall be solely responsible for the hired
goods. The Hirer shall alone be responsible for the goods from the time the venue
accepts the goods until they are back in the possession of the Owner.
9.2 We will not be liable for our incapacity to hire all or part(s) of the booking item(s)
as a consequence of a date and / or venue change made by the Hirer.
It is the Hirer’s responsibility to notify us as soon as possible of any date and / or
venue change. We will endeavour to facilitate this change based on our availability at
the time of your notification to us. Please be aware that extra charge(s) may be

If as a consequence of the date and / or venue change, we cannot provide you with
the service originally contracted, the booking will automatically be cancelled and our
refund conditions will be applicable.
9.3 The Owner shall not be responsible for injury or damage to persons or property
howsoever sustained, arising from any goods under hire.
We shall be under no liability in respect of any defect arising from wilful damage,
abnormal usage conditions, alteration or repair of the goods without our prior
9.4 We will not be liable for any indirect loss, loss of business, profits, savings you
expected to make, wasted money, fees or expenses, wages, due to the unsuitability,
breakdown or stoppage of the goods or any part of them.
9.6 We will not be liable for any delays caused by any circumstances beyond our

10.0 Rights Reserved

10.1 Any failure by us to enforce any or all of these conditions shall not amount to or
be interpreted as a waiver of any of our rights.

11.0 Contacts

11.1 All communications (additional information request, feedback, Terms and
Conditions update, etc.) should be directed to us by email at Big Bash Events
Please ensure that you have read and understood these Terms and Conditions
before accepting them by signing below:
Name (Printed):
Please be aware (see paragraph 3.0) that these Terms and Conditions can be
revised with immediate effect at any time. Ensure that you have the latest copy by
either checking our website or requesting it directly from us (mail, email, telephone).
Please return this document within 7 days to:
Big Bash Events
Or scan and email it to. hello@bigbashevents.co.uk

12.0 Privacy Policy

I hereby fully consent to the collection, storage and use of my personal data, which is
freely submitted, for the following purpose only:
Enquiries for Products and Services as agreed with Big Bash Events. on this day.
I understand that I may withdraw my consent at any time by requesting that
withdrawal to this office in writing, or via email to Big Bash Events Ltd and that my
request will be acted upon within one month of my making such a request.
I understand and agree that third party organisations may receive my data and that
Big Bash Events will only submit required personal data for attaining quotes for
products/ services that I have enquired about that may need to be outsourced or
purchased to fulfil an order/ quote/ for any other reason deemed necessary to meet
customer expectations.

I understand that Big Bash Events shall inform me of any third parties (as stated
above), that may process my information prior to submitting that data and that the
company will not submit my data without first obtaining my consent.
I have read and understood the Privacy Notice and Terms and Conditions regarding
the obtaining, storage and processing of my personal data.

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