TERMS & CONDITIONS

Delivery information:

Please note: we cannot guarantee any delivery dates.

To see our delivery options & expected delivery/collection dates please see our delivery information page.

Privacy

Any personal data collected from this website is deemed private and will not be distributed in any shape or form to a 3rd Party.
You can view our privacy policy here.

Refund Policy (online purchases only)

You (the Consumer) have the right to cancel within seven days of the order date or seven days after receipt of goods, whichever is the longer. If you do cancel within this time-frame we will refund payment on receipt of goods. Please note: we do accept returns for personalised items unless they are damaged.

Please read the Returns Procedure for more information. For returns, please email hello@bigbashevents.co.uk

Returns Procedure (online purchases only)

Before returning any purchase, you must contact us by email and inform her that you will be returning an item.
The item must be in perfect unworn condition.
The item must be returned with all it’s original packaging.
The item must be fully insured to the value of the purchase price.
The item must be sent via Royal Mail, ‘signature required’.
Once the item has been received and deemed to be in perfect condition, you will be refunded in full.  The refund will be made to the card that was used for the purchase.

Credit Card Security

We do not store or process any Credit Card details on our servers. We use a third party payment processor to manage our transactions.

Contacting Us

To contact us, please email hello@bigbashevents.co.uk.

Terms of hire

To see our terms of hire, please click here.